Unless otherwise agreed in writing, all obligations undertaken by our company are subject to the following conditions, which our clients are deemed to accept without reservation:
- All goods are delivered, shipped, or transported at the expense and risk of the buyer or recipient, even when the shipment is made free of charge (franco).
2. All invoices are payable cash in Rumbeke.
3. Unless forfeited, any complaint must be made in writing within 48 hours following the invoice date.
4. In case of non-payment of invoices on the due date, default interest of 1.5% per month will accrue automatically and without any formal notice.
5. In case of total or partial non-payment of the debt on the due date without a valid reason, the outstanding balance will automatically be increased, after formal notice, by 15%, with a minimum of 50 EUR and a maximum of 1,500 EUR, even if payment terms have been granted.
6. Payment of an invoice does not constitute a waiver or discharge of prior invoices.
7. Goods covered by unpaid invoices remain the property of the seller.
8. All disputes and claims fall exclusively under the jurisdiction of the Courts of Kortrijk.
9. Working Hours and Rates
Standard rates and office hours
Standard office hours are set from Monday to Friday between 6:00 a.m. and 6:00 p.m. Working hours performed within these office hours are invoiced at the standard hourly rate, unless otherwise agreed in writing or unless a valid service contract applies.
Deviations outside standard office hours (non-urgent assignments)
Working hours performed outside standard office hours are invoiced at increased rates as follows:
- Working hours performed on normal working days (Monday to Friday) before 6:00 a.m. and after 6:00 p.m.: 150% of the standard hourly rate.
- Working hours performed on Saturdays: 150% of the standard hourly rate.
- Working hours performed on Sundays and statutory public holidays: 200% of the standard hourly rate.
These increased rates also apply to travel costs and travel time, which are invoiced at the same (possibly increased) hourly rate as that applicable to the works performed. They also apply to waiting time and all other services directly or indirectly related to the assignment.
Urgent interventions or assignments
For urgent interventions or assignments, as defined in point 10 of these general terms and conditions of sale, services are invoiced, regardless of the time of execution, at an increased rate of 150% of the standard hourly rate, with the exception of services performed on Sundays or statutory public holidays, for which a rate of 200% applies.
Travel costs and travel time related to urgent interventions or assignments are invoiced at the same (possibly increased) hourly rate as that applicable to the works performed during the urgent intervention or assignment and form an integral part thereof. This also applies to waiting time and all other services directly or indirectly related to the urgent intervention or assignment.
By way of derogation from the foregoing, the increased rates for urgent interventions or assignments do not apply if, and to the extent that, the customer has a valid and active service contract, and solely within the limits, conditions and services expressly included therein.
Any service or intervention carried out at the explicit request of the customer, or with the customer’s tacit consent, is deemed to have been unconditionally accepted at the aforementioned rates.
10. Intervention Clause
Any intervention, repair, troubleshooting or technical assistance carried out at the customer’s request, regardless of how such request is formulated, shall be considered an explicit and binding assignment and shall be deemed unconditionally accepted by the customer.
The applicable rates, increased rates, any exceptions, as well as the conditions regarding the charging of travel time, waiting time and minimum duration, are exclusively those defined in point 9 of these general terms and conditions of sale, unless otherwise agreed in writing in a valid service contract.
In the event of urgent interventions, interventions outside standard office hours or interventions requiring immediate execution in order to prevent damage, production loss or safety risks, the customer expressly and irrevocably waives the right to receive a prior quotation, unless otherwise provided in a valid service contract.
The commencement of the execution of the intervention shall constitute tacit, final and irrevocable acceptance of the assignment, the applicable rates in accordance with point 9 and these general terms and conditions of sale.
11. Order Reference for Billing
The client undertakes to provide the seller with a valid purchase order number, order number, PO number, or other billing reference, where such reference is required for internal administration purposes.
For pre-ordered assignments, this reference must be provided to the seller no later than before the execution of the assignment. Failing this, the seller is entitled to either postpone execution or to execute the assignment and invoice it without specifying a reference.
For interventions, the reference must be communicated within one (1) week following the intervention.
If the required reference is not provided on time, the invoice will be issued without a specific reference and will be deemed fully and unconditionally accepted by the client.
The absence of a reference cannot justify non-payment, suspension, or dispute of the invoice.